Rippling

Rippling leaders…

01 Go and see
Rippling leaders spend time in the boiler room. Instead of living in spreadsheets, they study individual successes and failures. They know that firsthand observation is the most powerful kind of data.

02 Push the limits of possible
Rippling leaders set maximally ambitious goals for themselves and their teams. They challenge others’ perceived limitations and achieve more as a result.

03 Go to Western Union
Rippling leaders feel accountable for doing something about the problems they see. They’re never bystanders. They do what’s needed, even if it’s outside of their lane, and even if it’s unglamorous.

04 Build winning teams
Rippling leaders identify exceptional talent. They attract and retain those people, and challenge them to their limits. They build teams with a fierce desire to win.

05 Challenge each other
Rippling leaders give and receive feedback freely. They challenge others directly and respectfully. They hold conversations in the open and voice what they think is best for the business, even when it’s uncomfortable.

06 Decide quickly
Rippling leaders unblock the organization by making decisions quickly. They know most actions can be undone and don’t require extensive study. They exhibit a healthy impatience.

07 Are right, a lot
Rippling leaders have good instincts, and they exercise good judgment. They get a lot right on the first try.

08 Change their minds
Rippling leaders are willing to be wrong. They let their ideas rise and fall on the merits, and they don’t pull rank.

09 Are frugal
Rippling leaders count the nickels. They’re resourceful in finding paths to the goal, and they avoid waste. They spend the company’s money as though it were their own.