Discord

From the moment the idea of Discord was born – baby Wumpus, you might say – our founder, Jason Citron, was focused on one of the most important questions for a growing company to answer: “How do you create a place where people can thrive doing their best work?”

Since then, we’ve grown our team and heard how they would describe and capture the essence of what makes working at Discord special. At Discord, we live by these seven Wumpus principles!

Cultivate Belonging
Take the time to get to know people and find common ground. Remember that we are all working towards the same goal. Start from a place of trust, assume good intent, and seek to understand other points of view before passing judgment.

Deliver for Customers
Deliver solutions that meet the needs of the people we serve. Strive to deeply understand how what you are working on helps customers from first principles and invent creative approaches to meet them. Focus on their needs, not what the competition is doing.

Surprise & Delight
Surprise & delight comes from caring about the million little details of how a person experiences your work. Put the right emotion in when they least expect it to deliver the magic. This applies to how we show up with each other too!

Debate, Decide, Commit
When you own a decision, involve your stakeholders, get informed through data, have constructive debates, and make a decision. When you are part of a decision or when you aren’t, share your thoughts respectfully. When a decision is made, regardless of whether you agree with it, commit to bringing it to life with excellence. Transparency is our goal, not consensus.

Progress Over Perfection
All big things start small. Think long-term and break ideas down so you can start delivering value and learning right away. Strive for an 80/20 approach and compound from there. This is the essence of moving fast with both excellence and surprise & delight.

Embrace the Brutal Facts
Take risks (big and small) to do things that matter and don’t be afraid to change directions based on what you learn. Inspect reality — using data when you can — to determine whether it is working or not. If it’s working, keep going. When it’s not, don’t be afraid to cut your losses. Always learn what went right and wrong to do better next time.

Strive for Excellence
Seize the opportunity to do incredible work that you can be proud of every single day. Learn more, ask questions, improve yourself, improve our company, and help those around you reach their maximum potential.