Is Lumen a good place to work?

Lumen scores 25 out of 100 across cult.fyi's culture dimensions, and its employee NPS is 15.

Does Lumen have good work-life balance?

At Lumen, employees take an average of 18 days of vacation per year (less than 51% of companies), and the average work week is 42 hours.

How hard is the interview at Lumen?

Lumen rates 37 out of 100 on interview difficulty, easier than 99% of companies.

How does Lumen pay compare to market?

Lumen pays 35% below market, lower than 99% of companies tracked.

How stable are jobs at Lumen?

Lumen has an expected layoff rate of 34.1% of its workforce, higher than 86% of companies.

Lumen

Lumen has a balanced culture. Bottom 1% for Pay vs market - significantly below average.

Last updated June 16, 2026

With a focus on our Lumen 8 behaviors – teamwork, trust, transparency, clarity, courage, customer obsession, growth mindset and respect – we believe that investing in our people and empowering them to nurture their potential is key to lasting success. For Lumen and for our customers.

Play to Win
We play to win by showing up for the work and for each other. With trust and accountability at the center, we create momentum that carries everyone forward, turning collective effort into meaningful results.

Purpose Through Impact
We are driven by purpose and pride in what we deliver. When you know your work has an impact, it brings clarity, motivation, and meaning to every day.

Benefits for Real Life
At Lumen, care shows up in real ways. From health and wellness to time off and family support, we invest in benefits that help you thrive inside and outside of work, supporting both your life and your long-term success.

Flexibility that Powers Performance
We trust you to do your best work in the ways that work for you. Flexibility at Lumen gives you the freedom to balance life while staying focused on impact.

Areas of Concern

Bottom 1% for Pay vs market - significantly below average.

Bottom 1% for AI maturity - significantly below average.

Bottom 1% for Employer brand - significantly below average.

Bottom 1% for Promotion rate - significantly below average.

How well does Lumen adhere to its principles?

Lower than 85% of companies · median 43

Where do ideas come from?

Lower than 84% of companies · median 36

Organizational Power

Employee count

Megacorp25,000 employees

Average Hours Worked

Pace

Lower than 62% of companies · median 60.5

Remote Friendly?

Hybrid/Mixed Bag

How Information Shared

Meetings

Compensation Relative to Market

Lower than 99% of companies · median 115

AI Insights:

Lumen is a legacy telecom limping through a permanent transformation that never quite transforms, perpetually one reorg away from finally getting it right. Work-life balance is genuinely good, mostly because nobody is in a rush to promote you or give you a raise. Layoffs and realignment to business realities arrive with the punctuality of a CenturyLink truck roll, while leadership cycles through faster than the comp plans. If you want stability skip it, but if you want a corporate-speak apology email after every layoff, you've found your people.

AI stack

Internal AI break/fix tools | Azure | GCP | AWS | Generative AI customer ops pilots

AI maturity

Lower than 99% of companies · median 60

Detailed Compensation Information

Levels.FYI

Review Comments

Glassdoor

Companies with a similar culture

Twilio

Box

DocuSign

Frequently asked questions

: Lumen scores 25 out of 100 across cult.fyi's culture dimensions, and its employee NPS is 15.
: At Lumen, employees take an average of 18 days of vacation per year (less than 51% of companies), and the average work week is 42 hours.
: Lumen rates 37 out of 100 on interview difficulty, easier than 99% of companies.
: Lumen pays 35% below market, lower than 99% of companies tracked.
: Lumen has an expected layoff rate of 34.1% of its workforce, higher than 86% of companies.